FlyerTalk Forums - View Single Post - Damaged Baggage Question

Aug 21, 2018 | 3:20 pm

#6

btonkid12345

Join Date: Feb 2016

Programs: DL DM, SPG Plat 100/LT Gold, Marriott Plat, National Executive Elite

Posts: 2,996

Quote:

Originally Posted by Paki81

Thanks everyone. I will post back what Delta says.

I will put in a claim with Amex, the worst they will say is you used miles so we are not going to cover it.

The laptop is actually a work laptop so I checked with our IT department/help desk and they didn't think it was a big deal. They said its a bigger deal if I had lost it (I work for a hospital).

Don't claim anything for the laptop to DL given its work. They may offer you a small CS gesture but then how will you transfer this to your employer?

Apply for a new bag at retail price. Mention the check in agent didn't use a grey bin to place the bag in, if they didn't, as that will be important info for the processor to have.

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