Obviously D-0 a big factor here.
This, OTOH, is a total red herring in this instance:
Originally Posted by
Centurion
This is what happens when an Airline locks down the computer system so much that common sense overrides can not be completed by a customer service representative.
That
* figures in--
sometimes-- but nothing to do really with this, particular, clusterpluck. This one was policy factors and human/staffing factors.
*Agents incl. Premium go to QIK over Sabre PSS Q1 2017, Restricting Services