Count me in as one of those who is surprised at the hostility to the OP and others who purchase BE. I do
not agree that buying a BE ticket means you explicitly give up all goodwill and politeness. Here is the marketing language Delta uses to sell Basic Economy (
https://www.delta.com/content/www/en...economy.html):
Looking for a Delta seat for a great value, but don’t mind where you sit? Basic Economy might be the right choice for you. You’ll still enjoy the same Main Cabin experience at a lower cost, in exchange for fewer amenities on select flights, like receiving your seat assignment after check in. Explore the details to see if Basic Economy fits your needs.
Basic Economy provides a value for solo travelers and light packers who don’t anticipate changes to their travel plans.
Underneath of course is the full list of restrictions, including
When flying in Basic Economy, you will not be eligible for: paid or complimentary upgrades; paid, complimentary or discounted Delta Comfort+®; paid or complimentary Preferred Seats; or same-day confirmed or same-day standby travel changes, regardless of status.
But the thing is, if you don't have status, many of these restrictions also apply to regular economy tickets (like, ahem, no same day change after departure).
Nowhere does it say you forgo the assistance of an agent and his or her discretion if something unexpected happens. I'm not saying the airline should have been required to rebook the OP, but I don't see any reason why they couldn't have let him stand by.