Originally Posted by
Qwkynuf
I am a little confused by this. If Delta makes a mistake, even if it is done by one of its (human) representatives, we want to hold them to the letter of their rules - we grant them no leeway. When we make a mistake, we want them to abandon those same rules, and almost universally in a way that benefits us personally.
In fairness, the "rules" are broadly stacked in Delta's favor. For the most part the Contract of Carriage is about restricting a passenger's rights and not granting them except where they are already protected by law or international standards.