FlyerTalk Forums - View Single Post - Flight cancelled on second segment, rebooked-what happens to checked luggage

Aug 18, 2018 | 10:31 pm

#15

lixiaojuventus

Join Date: Dec 2008

Location: PEK, AUS, WAS, HKG

Programs: CX Gold

Posts: 1,288

Quote:

Originally Posted by DH77024

OP here.

So the online bag tracking system automatically updated SFO-EWR-ITH to SFO-EWR-SYR.

It showed the checked luggage as offloaded from the plane EWR, but then the status updates stopped there (i.e., EWR-SYR flight took off, but luggage did not show as on loaded onto plane).

Daughter landed at SYR, and as it turns out, all the checked bags put on plane were supposed to go to Dallas. No one on SYR flight received their checked luggage,, because apparently they all stayed behind in EWR.

And also, Dallas passengers will be pissed to learn that their luggage is in SYR.

Perfect storm of screw-ups.

This is one of the more rare events! How come that they put ANOTHER flight's bag onto this plane? I thought they would check each bag using the hand held scanner?

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