FlyerTalk Forums - View Single Post - Marriott baited and switched us on the upgrade policy
Old Aug 18, 2018, 1:48 pm
  #7  
kennycrudup
 
Join Date: Dec 2006
Location: SNA
Programs: Bonvoy LTTE/AMB, AmEx Plat, National EE, WN A-List, CLEAR+, Covid-19
Posts: 4,967
Starwood offered top tier elite members upgrades to the best available room subject to availability, including suites
Yeah, OK ... been reciprocal Plat since 9/'16, and had a few SPG stays in that time and still had to beg for upgrades (i.e., the room I got after asking was better than the room they'd had set out for me at check-in), so I wouldn't go grabbing for pitchforks just yet.
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