Big props to MKE supervisor/Red Coat named Pat
I was traveling yesterday morning (8/16) on a flight out of MKE to DTW and on to PHX when I was standing in the gate area waiting to board when I received a local phone call from a woman who identified herself as a supervisor from Delta by the name of Pat in Milwaukee and proceeded to tell me that my outbound flight to DTW was about to go MX and she proactively changed my flights to route me through ATL leaving 45 minutes later, as it was the quickest way going to PHX. She recognized that I was traveling on a paid first class fare and had a short connection in DTW and wanted to make sure I was accommodated as there was only two seats left in first. She also said that my checked bag was being re-routed to travel with me.
I was super impressed by this level of customer service and went on to thank her profusely for going above and beyond to take care of a customer. As soon as I was able to, I sent in a note to Delta via delta.com. I really had no other way of bringing this to the attention of the Delta to give props to going the extra mile for a customer.
Lots of us (including myself) post here to complain about Delta and customer service...well I also wanted to give props when due.