Originally Posted by
Fredandkell
OK! Have y'all seen this? Apparently you cannot use certificates AT ALL between August 18 and September 18. (Which I call BS on, as I couldn't use one back on August 14, as I posted above.) See
https://thepointsguy.com/news/month-...-certificates/ - this is concerning for me, because I'm trying to book for the night of September 22, and I'm worried that it will all fall apart and the system won't be a "go" by 9/18. Ugh!!!!
Yes, Flyertalk is aware of this.
I've long felt that Marriott's intent and desire to create a fair merged program has been admirable. But wow, they are absolutely butchering the execution of it. The call centers were falling apart at the seams even before any kind of system integration was an issue, and now it seems like even basic things like points posting are not working.
I'm redirecting my next 3 business trips to Hilton and probably not coming back to Marriott until I feel like the dust has settled and things are back to normal. It's no biggie to me - I'm HH Diamond and Marriott LTPP - but I'm just going to lay entirely out of this until I'm comfortable that coming back won't be a hassle. I already have one past stay that hasn't posted in 2 weeks, meaning at some point in the future I'm going to have to invest my own time in getting the points.