Originally Posted by
MSPeconomist
There probably wouldn't be nearly as many people calling and "wasting their time" (what about the customer's time here?) asking what will happen on August 18th if there had been clear T&Cs published well ahead of August.
There would also be fewer such calls if agents answering phones were competent or willing to admit what they don't know and find the answers, versus just making up something so that customers are forced to call multiple times with the same question, hoping to get a majority of agents who agree on the correct answer.
The problems are caused by Starriott and I have no sympathy, Moreover, I find the "customers wasting out time" attitude to be a despicable thing to say to good customers.
100% agree! Having to call in to get my platinum points posted for all my stays because according to them, there is a glitch in the system. Can't imagine how many of those calls they get with the thousands of platinum elite members. You would of thought that Marriott would of hired 50 contract workers from April till end of 2018 and had a dedicated Marriott line that those contract workers could of answered. All those contract workers would of been experts in the merger. Upfront cost for them but I think it would of provided better customer service!