Spent my entire night trying to get resolution. Was put on hold after working with one agent for 45 minutes to get transferred to MEXICO CITY with no explanation. Person in MC had NO clue what my call was about.

Called another time and it just hung up.

Called another time and spoke to a someone who said she was working from HOME and there was NOTHING she could do. My wife and I's jaw dropped. I have never seen a merger handled so poorly.