Update: Got a fast reply from my note addressed to the "Manager" who posted the review. It was rather nonsensical, but I'll chalk it (again) to English maybe not being this person's first language. What I could glean from it was something about a computer program they use consolidating social media replies linked to their internal database caused my name to be used (this made no sense), and that he thought it was more sincere "apologizing" by addressing me as my real name and not as Dear Mr. Username. I'm still not sure this wasn't an attempt to try and get the review changed, because in the same manager's replies to others leaving less-than-positive reviews, the person always replied with a "Dear Mr. Username" even if the review was collected in collaboration with the hotel (i.e., they could link up the real name to the TA review). Either way, it appears that this chapter has come to a close as he states he modified the reply accordingly and it will be changed within 24 hours.