Originally Posted by
dwbf11
Well, this is a first for me - mods, please feel free to move if TB isn't the right place for this. Wasn't quite sure where else to post.
Recently had a less-than-stellar experience at a hotel (in the US). I left a review on TripAdvisor (factual, no editorial "fluff"), but it was not positive. In replying to me as many hotels do these days, the "manager" responded to the review by using my real name, instead of "Dear Mr. Dwbf11" or something like that. I found this odd because it looks like most of the other reviews are "Dear Mr. Username" and not real names. Nothing I wrote in the review is something I won't stand behind publicly, but I'd rather my name not be put up in that way either. I hope that this was done inadvertently (US-based hotel, but the English is not the best in the reply, so perhaps English is not the first language for this manager) but I also wonder if this was done to passively-aggressively get me to take the review down.
Does anyone know if this sort of behavior runs afoul of the TA rules/policies? Other than sending a note to the "manager" via email or taking down the review, do I have any recourse through TA?
I always wait at least a week or 2 to write my reviews just to reduce this likelihood.
Originally Posted by
dulciusexasperis
Umm, well why would you ask your question here rather than asking it of TA?
Because that's the central purpose of a discussion board.
Personally, I never write reviews either good or bad.
Cool, so you contribute nothing to the common good of other business patrons. Your prerogative.
Thinking about your experience in this case, I do think it brings up a good point. If someone writes a bad review and names the hotel, why should a hotel not be able to name the person if they respond? That's 'tit for tat' isn't it? You are saying, you want to name them but do not want them to name you! Somehow, that does not strike me as fair.
The hotel is a public entity. Individual are not. True identities of the reviewer do not further the interest of the TA. The very fact that TripAdvisor allows creations of "usernames" supports this.
You say you did not write anything you would not be willing to stand behind 'publicly'. Well, stand behind it publicly. Standing behind it publicly of course means being willing to put your name to it just as many people do when writing a 'letter to the editor' of a newspaper for example.
The good old Nothing to Hide argument.
So, what's
your name?