FlyerTalk Forums - View Single Post - Hotel used my real name in a TripAdvisor review reply
Old Aug 7, 2018 | 5:23 am
  #20  
amanx
 
Join Date: Jul 2017
Programs: BA, SW, IAG
Posts: 143
Originally Posted by dwbf11
Thanks all for the helpful responses and insights. To address a couple points:

No, I don't mind if the hotel has my name. The issues were raised with them at the time. In fact, I counted on them having my name, because I only filled out the TA review following receipt of a survey from the hotel (which I answered in full), and then was invited to fill out a TA review by the hotel in the same survey.

The review wasn't all negative, either. I lauded the hotel's location and value as compared with other hotels in the area. But I was sure to note the discrepancies I noticed between reality and other reviews on TA ("Great place!") and the hotel's own marketing materials (website etc.) If you looked at the hotel's website you'd have been expecting an upscale boutique experience, but I called out some of the reasons that would be a mistaken impression in a factual way - topics like very noisy HVAC, inop bathrooms, and security concerns. Interestingly, looking at the other 1 and 2 star reviews, many others who chose to leave negative reviews also remarked on the same topics.

The epilogue is that I sent a very strongly worded email to the "manager" who left the review, copying the "front desk" contact email, asking them to remove the reference to my name. I'll see how it comes back.

I would contact hotel management/head office. Not just the offender in this case.

And as a TA DE, report to TA as well as this is against policy. In fact PM me and give me a link to the review and I will also complain.
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