Thai-Kiwi

I made a booking last night and was very surprised that immediate prior to the payment page that THAI now has a travel insurance offer, which is automatically included in the price. I purchased my long haul ticket last week and didn't notice this step.

This requires the buyer to proactively 'opt out' or else the cost of he insurance will be added. An automatically added 'opt-in' insurance can be cynically seen as simply a revenue gathering tool.....

I recall Air NZ took a hammering from its customers on the same issue, and subsequently was required to change this to a default of nothing and the customer must choose to 'opt in'.

Screenshot attached (for BKK-SIN return) - please note I had already de-selected the insurance offer when I took the screenshot!