Originally Posted by Badenoch

This is clearly an attempt by the hotel to suppress a negative review. Please let us know what the response is from TA and the hotel. It is not appropriate for the manager to use your full name responding to a review. Out of curiosity, did the manager use his/her own name in the review?

If this is a chain hotel or a franchise operation have you considered going further up the ladder to express your concerns? The manager sounds like he/she needs a short, sharp lesson in on-line conduct.