Originally Posted by
dulciusexasperis
If someone writes a bad review and names the hotel, why should a hotel not be able to name the person if they respond? That's 'tit for tat' isn't it? You are saying, you want to name them but do not want them to name you! Somehow, that does not strike me as fair.
That's gross false equivalence. The review is about that property..the whole page is. That property is a big building with a sign that says their name, and it is representative of a COMPANY, not a PRIVATE INDIVIDUAL.
If the user uses their OWN name as the handle on Trip Advisor, I get it. However, the hotel is publishing the name of a guest in an unauthorized manner, without permission. "Doxing" them if you will. It is presumed that the COMPANY wants their name on Trip Advisor. The private individuals on the other hand have "user names" for the very purpose of anonymity and security, and are not the subject of reviews.
I am sure you,
dulciusexasperis, have written your share of "reviews" and criticisms of various hotels and airlines here on FT over the years...how would you feel about one of them posting your name here in response? How would you feel if FT refused to delete it?