Originally Posted by
SamOF
Because common sense says you don't offer a dead person a non-transferable voucher. It would be one thing (albeit incorrect) to say "nothing can be done." The offer of a voucher strongly suggests a serious lack of common sense or a lack of listening comprehension.
Or sadly if very new agent, lack of understanding how vouchers work. Some vouchers are transferable . They may have also meant issuing one voucher in wife's name, which would be possible.
Do agree if the fare rules say death allows a refund that agent messed up. However I highly doubt agent just didn't care. We don't know if they reached out to another agent or supervisor and were given bad info. My point in replying in this thread is that issue is most likely lack of training by DL, just like it is so many other times. The frustration should be focused on Delta. The agent did apparently try to do something, albeit incorrect. If they didn't care they wouldn't have done even that.