FlyerTalk Forums - View Single Post - Hotel playing games with room allocation
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Old Aug 3, 2018 | 1:52 pm
  #2  
tristanmt
 
Join Date: Oct 2013
Posts: 14
I thought I was reading my own story. The same thing happened to me yesterday at the London Hilton at Park Lane:

https://www.flyertalk.com/forum/30040697-post646.html

Basically I booked a rewards room. For a few months, the rate showed up on the app as a King guest room. When I checked in, the front hotel "upgraded" me to a Queen guest room. Apparently better because it's on a higher floor. Better options available on the app. After a few conversations, they gave me a King room on a high floor (I didn't check the rate on the app because I don't want to ruin my vacation). The room is bigger but it smells like it used to be a smoking room.

The view is nice but not going to stay here anymore.
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