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Old Aug 3, 2018 | 10:33 am
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saaveraward
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Join Date: Dec 2010
Posts: 2,796
Hotel playing games with room allocation

Diamond who booked a king base room on points. Plenty of executive inventory showing up until 2 days before arrival. Morning of get moved to a queen room in the app. Show up at the hotel, they try to put me in a double as if I wouldn't notice. Tried to sell it to me as a high floor.

It was that, or they found a king, the worst room in the hotel. No other options. I took the king.

So after playing shenanigans I got what I paid for. Question is, does Hilton have a policy on forced downgrades for diamond members? Do they recognize being moved from a booked king to a double as a legitimate downgrade? Whole thing just aggravates me that they tried to pull a fast one and then try to convince me otherwise.
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