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Thread: Death of pax before flight on non-refundable tix?
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Old Aug 3, 2018 | 7:37 am
  #18  
ijgordon
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Originally Posted by flyerCO
How was common sense missing? Agent was never told of an exception. It sounds like they went looking into the fare rules and saw no such exception and thus provided info based on what they had. This was purely a Delta issue for cheaping out on new hire training.
Maybe, but I'm fairly sure it's always in the fare rules

PENALTIES ORIGINATING AREA 1 -
CANCELLATIONS

ANY TIME
TICKET IS NON-REFUNDABLE IN CASE OF CANCEL/NO-SHOW.
WAIVED FOR DEATH OF PASSENGER OR FAMILY MEMBER.

<snip>

DEATH WAIVER MUST BE SUBSTANTIATED BY A
VALID MEDICAL/DEATH CERTIFICATE.
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