Originally Posted by
Jumper Jack
I am willing to bet a round of beer with anyone that if AC doesnt buy AE. Esp if AE has ownership of aeroplan number and accounts. AC will likely employ a duplication process of some kind as they migrate to a new system of record. I think Royal Carribean did sth similar and it turned out to be a complete poop show for them. CEO has to publicly apologize to customers on forums. (And RCL is a company thats way ahead of curve when it comes to tech adoption comparing to AC).
Its reward program launch would be completely disaster during the first week of launch, in fact I bet most people would not even be able to login/register or book mileage tickets properly on day 1.
This is a company that wont even let you manage booking under your account when you have reward tickets we are talking about here. Launching a reward program in <2 years would be like going to the moon for them.
I can't comment on AC's backend but will say that I have yet to hear a success story in the travel industry of an IT over haul that worked out well. One could only look at the fiasco that was the SHARES integration when
UA bought CO and BA's
IT fiasco of 2016 to name but many such horror stories in the airline industry.
That being said, looking at the reviews for AC's mobile apps we can clearly see that AC has two teams. An A-Team that can build a solid mobile product with
its Flight Pass app receiving 4.6/5 based on 281 reviews and it's B-Team that builds the
main Air Canada app which receives 2.7/5 based on 886 reviews. Hopefully the Altitude team is getting the former rather than the latter
Safe Travels,
James