This flight is the United that I know. Sure, I occasionally have a less-than-stellar experience, but what you're getting is much more the norm than the exception in my experience.
In fact, on my family's vacation a few weeks ago, we flew EWR-SFO. The experience was excellent - my wife and son were very well looked after - and my wife commented on how great of a flight it was... I told her "THIS is why I only fly United." It really is much more my normal experience than the alternative.