FlyerTalk Forums - View Single Post - no More seat assignment first class AA136
Old Aug 1, 2018, 11:00 pm
  #27  
ezefllying
 
Join Date: Nov 2010
Programs: UA Premier Platinum, DL Platinum
Posts: 604
I do find it sad and telling that so many of us consider it reasonable that any passenger, much less a paid international F flyer (with status), should have to beg, plead, and play the hang-up-call-back game in order to stay in the cabin they paid for on the flight they paid for. Yes, I realize an air marshal's presence is outside of AA's control (Remember, Kids: They're Here for Our Safety), but the airline, as a matter of halfway-decent customer service, should be proactively trying to contact and protect the passenger as soon as a marshal overbooks a cabin.

Since the OP purchased the ticket through BA, s/he should consider calling British Airways. Either they'll move her to the BA flight or they'll at least contact AA and ask what's going on.
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