Dulci, keep in mind, the front desk at any hotel is not paid on commission. They don't care how much anyone pays, or quite frankly, if any particular person stays at the hotel or not. They don't keep separate ledgers, everything is done via the accounting system which is part of the master reservation system. After your call to the front desk, if you make a reservation via them, you can go on-line immediately and see the reservation. There isn't a separate system. It's not done on paper, in a ledger. It's all done using the exact same reservation system you use when you call in or login via the website.
I'm not sure you understand this.