Originally Posted by jjmoore

Just checked back into the Tracy Fairfield Inn a bit ago... had an informative conversation with the receptionist, who was the same person that dealt with the situation last Tuesday. Apparently, there were approximately 10 people turned away that night in addition to @pooker ... interestingly, the receptionist told me that even though the hotel was full, the Marriott website continued to show unlimited availability, and there was nobody on the Marriott corporate end at that hour to answer the line and rectify the issue in the Marriott booking system. The receptionist told me that calls were made quickly to those that were booking that evening warning them to not show up to the hotel because there were no rooms actually available.

I was at the hotel the night this happened, but checked in early and had no idea what was going on.

With all the IT issues Marriott has had throughout the years, this wouldn't surprise me one bit... though I take this with a grain of salt because this is strictly the hotel's side of the story. But the fact that they had to physically deny several others at the desk leads me to believe that this was a Marriott IT issue...... this is my gut speaking here.

I hope MR compensates all those that were impacted. There were people that likely drove a long way to get to Tracy for a hotel since literally everything within a 40 mile radius was sold out.