I’ve checked in my RIMOWA E-tag +/- 35 times and there is one (really, really, really) small mark on the screen....the screen itself is made of plastic so nothing to worry about in my opinion.
The case itself is full of bumps and scratches but in my opinion that’s the charm.

I do check my bag for cracks or big dents every time it comes from the belt.
I also travel with the original invoice so I can claim a repair directly if it has been damaged .

i do have to admit that I’m a platinum EK member and my bag is checked as priority first every time.
I also explicitly ask for a “fragile” and a “heavy” label to be attached, maybe that helps as well.