Originally Posted by findark

Yes indeed, that sounds like where I tried to go. It was after 18.00 so I think it was just closed; I didn't try knocking on the locked door very hard because it seemed awkward. The website says "level 3" which is "upstairs" there, hence my confusion. You're saying a hut down by the check-in counters... is it over to the right (facing toward airside) by the LH F doors?