Originally Posted by
BerenErchamion
All crew members are entitled and indeed obligated to speak up, and the captain has an obligation to create an environment where they feel comfortable doing so--that's just basic CRM.
They can't "overrule" them, though--the final decision rests with the person in charge.
I don't think anyone is really disagreeing with this. And in my scenario above, if I knew what my higher-up said to the client was wrong, and I didn't go talk to him/her about it, I wouldn't be doing my job. When anyone, even the leader of our practice group, tells a client something that's incorrect, he would not only want, he would demand that someone calls him out on it. But the appropriate means to call him out on it is not by correcting the statement directly to the client. It's that simple.