Originally Posted by
LARobinson
Other than using the word "overrule" I didn't think she was out of line to question the captain, and I'm sure she regretted doing that.
I gave he a JWD because I appreciated the fact that she was willing to try to avoid a situation that caused my family and many others on that flight to miss connections, IMO for no good reason. I also gave her the JWD in case there was some action taken against her for questioning the captain, thinking it might at least give evidence of a different perspective, and someone for Delta to contact if they chose to.
Your actions are admirable. However, if I'm a supervisor reviewing what happened (speaking generally, not about flight procedures since I'm not enough aware of them), this is a case of insubordination by an FA. To me, it wouldn't matter at all whether a passenger thought the FAs actions were acceptable. Presumably, someone reviewing the case knows that there are passengers on the plane that want to get to their destination. And Delta already knows it's bad business to cancel or delay the flight. So that's already taken into consideration in whatever the determination is.
There is a reason the captain has the authority that he/she has. It's not appropriate for the FA to overrule the captain's instructions to passengers, especially when the FA is doing it just to get the flight out, as opposed to, for safety reasons.
I'm surprised by how many people think what the FA did was right. Even if what the captain did was wholly improper, the FAs actions were still inappropriate.