Originally Posted by
WiscAZ
I suspect the average once-a-year flyer just hears what they hear on social media, the news, etc., and comes to expect that and wouldn't complain. If they actually surveyed people and got true responses I suspect there would be much more negative feedback.
I suspect the that average flyer doesn't know what type of aircraft he or she is flying on until the moment they set foot on the plane. And maybe not even then.
If you survey after - sure there may be be some displeasure with the legroom. But the question is - does that displeasure translate to actual purchasing behavior? Or when AA is $10 cheaper the next time that person travels, is that all that matters?