Doug Parker: Not many people have complained about Y legroom
Jul 24, 2018, 11:37 am
#1
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Doug Parker: Not many people have complained about Y legroom
From WSJ's article today https://www.wsj.com/articles/when-ai...ats-1532441990 - where UA's Munoz didn't even want to sit in the economy seat and be interviewed
Parker says:
"American hasn't done anything that makes the main cabin product less desirable than it was before"
"If customers complain enough about tight seating space, American would change. He says that hasn't happened"
"Customer survey scores on 737MAX are higher than existing planes"
Pledges 30 inch will be the lowest he will go
Parker says:
"American hasn't done anything that makes the main cabin product less desirable than it was before"
"If customers complain enough about tight seating space, American would change. He says that hasn't happened"
"Customer survey scores on 737MAX are higher than existing planes"
Pledges 30 inch will be the lowest he will go
Jul 24, 2018, 12:18 pm
#3
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From WSJ's article today https://www.wsj.com/articles/when-ai...ats-1532441990 - where UA's Munoz didn't even want to sit in the economy seat and be interviewed
Parker says:
"American hasn't done anything that makes the main cabin product less desirable than it was before"
"If customers complain enough about tight seating space, American would change. He says that hasn't happened"
"Customer survey scores on 737MAX are higher than existing planes"
Pledges 30 inch will be the lowest he will go
Parker says:
"American hasn't done anything that makes the main cabin product less desirable than it was before"
"If customers complain enough about tight seating space, American would change. He says that hasn't happened"
"Customer survey scores on 737MAX are higher than existing planes"
Pledges 30 inch will be the lowest he will go
Jul 24, 2018, 12:31 pm
#4
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Me neither. Just where are these 737 MAX's being deployed? As a DFW flyer 99% of the time I'm on either a dino 738 or a 320/321.
Jul 24, 2018, 12:33 pm
#5
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Doug wont ride the 7M8 FYI, what does that say. I want to know what he is smoking, he knows Project Oasis is crap. Delta will soon win over business travelers as they are trying to be the comfort big 3.
https://viewfromthewing.boardingarea...-ceo-wont-fly/
Lack of Leadership? CEO Parker unfamiliar with 737 MAX 8
https://viewfromthewing.boardingarea...-ceo-wont-fly/
Lack of Leadership? CEO Parker unfamiliar with 737 MAX 8
Jul 24, 2018, 12:49 pm
#6
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Doug wont ride the 7M8 FYI, what does that say. I want to know what he is smoking, he knows Project Oasis is crap. Delta will soon win over business travelers as they are trying to be the comfort big 3.
https://viewfromthewing.boardingarea...-ceo-wont-fly/
Lack of Leadership? CEO Parker unfamiliar with 737 MAX 8
https://viewfromthewing.boardingarea...-ceo-wont-fly/
Lack of Leadership? CEO Parker unfamiliar with 737 MAX 8
Jul 24, 2018, 1:24 pm
#7
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From WSJ's article today https://www.wsj.com/articles/when-ai...ats-1532441990 - where UA's Munoz didn't even want to sit in the economy seat and be interviewed
Parker says:
"American hasn't done anything that makes the main cabin product less desirable than it was before"
"If customers complain enough about tight seating space, American would change. He says that hasn't happened"
Parker says:
"American hasn't done anything that makes the main cabin product less desirable than it was before"
"If customers complain enough about tight seating space, American would change. He says that hasn't happened"
Jul 24, 2018, 1:32 pm
#8
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That's just it though: as an EXP - the chances of me being in a non-MCE, non-exit row (or non-F) seaton one of these things is minuscule. The 30" pitch that the once-a-year flier is experiencing in the back is not a concern of mine. And evidently - if AA's not getting complaints - not a concern of those flyers either.
Jul 24, 2018, 1:38 pm
#9
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That's just it though: as an EXP - the chances of me being in a non-MCE, non-exit row (or non-F) seaton one of these things is minuscule. The 30" pitch that the once-a-year flier is experiencing in the back is not a concern of mine. And evidently - if AA's not getting complaints - not a concern of those flyers either.
Jul 24, 2018, 1:43 pm
#10
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Jul 24, 2018, 1:45 pm
#11
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If you survey after - sure there may be be some displeasure with the legroom. But the question is - does that displeasure translate to actual purchasing behavior? Or when AA is $10 cheaper the next time that person travels, is that all that matters?
Jul 24, 2018, 1:48 pm
#12
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I suspect the that average flyer doesn't know what type of aircraft he or she is flying on until the moment they set foot on the plane. And maybe not even then.
If you survey after - sure there may be be some displeasure with the legroom. But the question is - does that displeasure translate to actual purchasing behavior? Or when AA is $10 cheaper the next time that person travels, is that all that matters?
If you survey after - sure there may be be some displeasure with the legroom. But the question is - does that displeasure translate to actual purchasing behavior? Or when AA is $10 cheaper the next time that person travels, is that all that matters?
Jul 24, 2018, 2:05 pm
#13
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I don't fly AA regularly but I recently had flights from SEA-MIA, MIA-BAQ, MDE-MIA and all of those were relatively pleasant. The SEA-MIA one was by far the worst, a jam packed 737 with no entertainment. It was overnight, but the return flight was worse, same plane, but just a night flight stared into the seatback David Puddy style.
Their legroom currently seems ok, but I haven't been on a MAX from any airline yet.
I do love though when the CEO's or whoever make statements like this when they haven't tried the product. Was there not another article where he raved about the plane, but then took a flight in business?
Their legroom currently seems ok, but I haven't been on a MAX from any airline yet.
I do love though when the CEO's or whoever make statements like this when they haven't tried the product. Was there not another article where he raved about the plane, but then took a flight in business?
Jul 24, 2018, 2:08 pm
#14
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