Originally Posted by
exwannabe
I think the EU-261 slow comp issue is not poor customer service but deliberate. Perhaps in the delay the passenger will forget it, or their Sky Miles could expire. :-)
BTW, was your flight to Boston? If not I think it would subject to the 4 hour rule.
my understanding of reading the EU261 law is that cancellations are handled differently than delays. My flight was canceled, and I was rerouted, not merely delayed.