Originally Posted by
PV_Premier
good idea to tweet, they said response time is 30-45 days
it's simply baffling to me how we collectively continue to put up with such poor customer service in the airline industry
I think the EU-261 slow comp issue is not poor customer service but deliberate. Perhaps in the delay the passenger will forget it, or their Sky Miles could expire. :-)
BTW, was your flight to Boston? If not I think it would subject to the 4 hour rule.