Hi, I just need some help.
we booked a flight (flight only)for our family back in February and received the e ticket by email at that time.
when we came to check in online 36 hours before the flight we noticed the system would not recognise our booking re or e ticket number.
withthis we called the booking agent. they said on 3rd July their computer system had been hacked and the flight details had been cancelled ?
when we phoned the airline, they also confirmed the details had been cancelled and we were not goimg to be on our flight. The lady did say if we emailed a special department at the airline they would be able to help us further, but not done this as yet.
we now have another flight organised by the agent but 4 days later.
How are we covered for this, is there an avenue to claim ?
ie directly with the agent ? / ATOL ?, small claims court ?
looking forward for any advice
thankyou