Originally Posted by
PV_Premier
good idea to tweet, they said response time is 30-45 days
it's simply baffling to me how we collectively continue to put up with such poor customer service in the airline industry
The last time I filed an EU claim I think it was right around 30 days; they rejected my claim. I responded with reasons why their rejection was incorrect and my response was acknowledged (and decision reversed) within 24 hours of my email. Point being, it seems like once the claim has been assigned to an agent the back and forth is quicker than the initial submission.