FlyerTalk Forums - View Single Post - AA Adds New Companion Upgrades Policy 5 May 2018
Thread: AA Adds New Companion Upgrades Policy 5 May 2018
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Old Jul 20, 2018, 10:56 pm
  #70  
robertablake
 
Join Date: Nov 2017
Location: CLT
Programs: AA EXP, 2 Million Miler
Posts: 821
Originally Posted by mvoight
I am still confused. Why can't they just keep them connected to start with so you don't have to ask an agent at the airport to reconnect them?

"Today, you and another elite status member can be prioritized together on the 500-mile upgrade waitlist. If the upgrade isn’t cleared before you get to the airport, you are prioritized based on individual status.

Now, you can ask an agent to reconnect you on the list at the airport. If available, the 500-mile upgrades will be deducted from the sponsor’s account."
I've done this 4 time now (reconnect at the airport) since the new policy went into effect. Each time, the agent was clueless of how to do it and had to get help to make it happen.
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