FF programs are to blame, but only for a small percent of the service problems.

Deregulation gets most of the blame IMHO.

We got what we asked for. Free competition and a marketplace driven industry.

The biggest complaint I have with the industry is that those with little or no elite status get sub-standard service. Good service and respect of all customers should be an airline's base service level. Elite members deserve and have earned outstanding service above and beyond the acceptable base. IMHO.


[This message has been edited by PremEx (edited 08-03-2000).]