Originally Posted by
b.xiao
I'm a newly minted CX DM and just had a really upsetting experience with LAX Flagship L Access. I just got off LAX-MIA-DCA and it bugs me how the LAX lounge agent denied me access very rudely (said I am not 18/21+) and yelled at me for asking for a voucher in equivalent. I don't know if it is a standard rule to give out equivalents if denied entry due to age (CX did give me vouchers @ SFO since I cannot access BA Galleries due to age, and BA did give it to me @ JFK as well - maybe just kinda gesture?), but if not, is it discrimination against minors (while I totally understand the legal implications, but no alternative offered, denied straight out)? Tell me what you think. (maybe I got lucky but in the past 10+ visits to FL dining and FL lounge JFK/LAX and AC @ DCA/BOS I had no problem w/ this)
I thought AA's standard policy indicates people under 18 cannot access the lounges if no accompanied by an adult. Given that, why not simply invite someone into the lounge with you? After all, you are permitted to bring a guest., If you are not eligible to go into the lounge, they do not have to give you anything in exchange. There is no such OneWorld benefit as "food voucher" if you don't qualify for lounge entry due to age. I don't know why your headline says "upsetting"... There are a lot of places off limits to people of certain ages, just as there are things they cannot do, such as drink alcohol