Originally Posted by ORD-TGU

On June 12 I lost my connection at BRU due to a late departure from ZRH on Swiss. I contacted Swiss to make a EU Claim, and they advised me to send an email via website. I did that. I have not received a response. I called last week, and they told me they are back logged. I sent a tweet and they said the same, they are backlogged.

It has been more than a month and I want to see how I can elevate it. Any advice? Is there a Department of Air Transportation that I can contact? A consumer advocacy organization.Thanks in advance.