This was an international flight, AA56 MIA-LHR, but here's an anecdote from Australian Frequent Flyer:
AA in Premium Econ MIA > LHR | Australian Frequent Flyer
Originally Posted by fifo
The weird bit was on first drink service I was told by the attendant 'you know you are only supposed to have one of these right', in reference to a whisky. I was all...er no why would I know that?
On meal service I asked for another, he said you have to pay for it. I was dumb founded...premium cabin apparently! I had a wine instead - same as Y offering. The attendant was...rude at best...
Originally Posted by fifo, post: 1811980, member: 37808
I have no idea. The point of my post is that it's a slight y upgrade not a j downgrade as I feel it is on other carriers I've flown it on. So i guess that's to be expected.
You were dudded ... many AA FA's don't read the memos. PE is a relatively new service.
When they said "... right", it was likely more of a query. It was your missed opportunity to affirm to the FA that you knew you could have more spirits.
Premium dining − Dining − American Airlines
Contrast that with:
Main Cabin food − Dining − American Airlines
And, AA's response:
sorry that you experienced anything less than fantastic service from one of our flight attendants. Fifo, our goal for every employee is to provide friendly, courteous service. Clearly we let you down on your flight to London/Heathrow.
Currently, there are no restrictions on the number of complimentary alcoholic beverages for our Premium Economy Cabin. Please be assured I have made your comments available to the appropriate inflight management personnel for internal review.
Fifo, thank you for taking the time to contact us. Your comments will be used constructively to improve our service. The next time you travel with us, we will do our best to make sure that your trip is a good one.