interesting regarding easy DONEx booking process over email with CX Japan and JAL system seating selection

currently I am also mid ex-Japan on CX metal DONEx, will the CX japan email be able to help with rerouting also?

In previous similar DONEx flights I have only been able to make rerouting by calling CX hk reservations and waiting for someone from rtw team to call me back - this is very painful and costly (not because phone charges but more because the time lag between painfully figuring out the itinerary on the OW RTW tool (the only way i know how to check) and them calling me back (with some occasional phone tag) means sometimes I miss out on flight availability if it is last minute change). I asked the CX-hk rtw persons who called me back for email or phone contact and they said this was the only way.

So if i can email my itin to someone in CX japan or anywhere else and wait for a response - that would be far more ideal, particularly when travelling - what is that particular email address?


On another note - does anyone know the priority of booking classes work on DONEx tickets? In my most recent rerouting I tried to get a particular flight on BA and as implied above it was available when I checked the OW RTW tool but unavailable even with downgrading by the time the CX desk called me back. But if I try to book the flight on British Airways - it shows availability on both Econ and Business, albeit at a pretty expensive price. I've already rerouted but changed a day prior, but I really want to fly on that date - should I be able to ask someone somewhere to get me on the flight on my preferred date? I would have expected that a DONEx fare should get me onto any flight with economy availability if i am willing to downgrade for that sector.