Originally Posted by
SeattleDavid
Complementary upgrades require X, not C (at least I think it is X, but it definitely is different than C). Sometimes C becomes available first and sometimes X does. Presumably for your flight C is available and X is not.
Last week I was waiting for C on the mid-morning SFO-JFK (miles on a Y ticket) but X became available first and I got a free upgrade even though I was willing to pay miles. In fact, the C upgrade cleared as well about 30 minutes later and at one point I had three entries in my itinerary for the same flight – I called and they cleared it all up and I flew on a X upgrade.
So I was confirmed in C with a BXP1. I told them to unapply it since I should be able to clear with the 500 mile upgrades. They got the help desk to revert it. I am now in Economy G class and on the upgrade list. I have been this way for 16 hours and the upgrade hasn't cleared within the window yet. I am not sure why it wouldn't have cleared yet. I think it may be stuck because of the downgrade. Is this possible and how can I ensure that this isn't the case?