Where to start! Could not sign on with Fairmont credentials, had to use Accor. No status showing anywhere, will not show loyalty card, crucial second stay prior July 1 missing, so no additional benefits. I never imagined the transition could be this screwed up. And I suspect I know why that one stay is missing - the hotel sent me a copy of someone else's invoice, and although I thought that had been fixed (aside form the serious privacy issues), obviously it had not. Not sure where to start to try to rectify it.