Originally Posted by
physioprof
"airlines will be allowed to question passengers whose disability is not clearly visible about the nature of their disability and how the service animal is of assistance"
This will be disastrous.
Long term, this is the only way to protect the rights of the truly disabled in a situation where there is abuse of the system. According to the links I posted, UA and the other airlines are pushing for rules that could impose much harder limitations on ESA's.
I get that people don't want to have to discuss private medical matters with airline personnel, but the status quo is unsustainable and requiring passengers to disclose information is better than simply eliminating ESA's altogether.