FlyerTalk Forums - View Single Post - AA seat assignment loss / change / glitch / problem / FAM (master thread)
Old Jul 1, 2018, 2:26 pm
  #515  
Austin787
 
Join Date: Mar 2015
Location: Austin, TX - AUS
Programs: AA Platinum, Hilton, Hyatt, IHG, Marriott
Posts: 1,625
FAMs usually sit closest to the cockpit to provide best protection for the pilots flying the plane. On the 77W this means first class.

I think it makes most sense to un-upgrade a F passenger who was upgraded from J, instead of bumping a paid F passenger. But, F tends to sell well on LHR flights so maybe no J->F upgrades were initially processed. I think a more appropriate compensation for the OP would have been refund the fare difference between the J equivalent of the F fare paid - for example difference between discounted F and discounted J.

By now, AA should know a FAM could be onboard any flight and block seats in advance, then release them if no FAM requires the seats.
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