Originally Posted by
SPBanker
My FA was very nice, but she no clue about this issue. I saw no need to escalate, paid 5000 points and sent an email to Plat address. Reply states that when flying with AA (or other non-AY, I guess) ticket, Plat is not entitled to full flight's wifi.
That's total BS and you should definitely challenge that clueless answer with Plat line.