Ok. hope you find any compelling evidence to force A3 to credit you the miles.
This miles game is played on the premise that the FFP has the sole right of ownership and governance of the miles accrual and usage. they can even shutter the program with minimum notice and zero compensation.
arguing about whether you got a response or not wont get you anywhere, unless of course you merit the miles.
Which is why I keep asking the OP to verify that he was indeed booked in an eligible fare class for the missing miles flight legs.
If you need to force the matter, write a complaint letter to M&B, or call them 100 times.
Best they can do is to admit they were wrong, credit you the missing miles, and end of story.
Likely, they will tell you to wait, or tell you the initial response (miles have already been claimed), or tell you that no actual is possible. As you are aware, you can only submit one retro claim for each ticket, so you cannot resubmit again.
Worst case is, they shut down your account and you lose all miles.
Be prepared to present data of your ticket to back your claim for the miles. Dont throw away the boarding passes.
In short, just tread carefully, and pick your battles.
You are realistically not entitled to anything in this miles game. You play on their field, within their conditions.
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FYI 1:
https://en.aegeanair.com/conditions-...nd-conditions/
CHAPTER 10: AEGEAN PARTNERSHIP WITH AIRLINE COMPANIES-MEMBERS OF STAR ALLIANCE
MILES ACCRUAL FROM STAR-ALLIANCE FLIGHTS:
To register Miles in an Account......... Tickets issued with a fare not included in the existing Star Alliance member-carrier’s Mile Accrual Charts do not earn Miles.
Each member-passenger must indicate his/her Account Number when reserving an airline ticket, and present the Card at check-in. Otherwise proper registration of the Miles will not be possible. Ticket coupons or receipts, boarding passes, and/or any other relevant documentary evidence should be retained by the Member until the Miles attributable to the Star Alliance flights appear in his/her account. Aegean may, at its discretion, determine whether the documents submitted by the Member constitute sufficient proof or not.
In the event that earned Miles do not appear in the Account one 7 days following the flight event, please fill out the online request form to retroactively claim the flight’s miles (through the Online Miles+Bonus Account Management on Aegean’s website,
www.aegeanair.com). The corresponding miles will be credited to the Member's Account after two (2) weeks, at the latest, upon a reply from the Star Alliance member-carrier that executed the flight in question. Existing Miles+Bonus members can claim their miles retroactively for flights that took place up to 12 months prior to their retro-claim request (exception: Air New Zealand, LOT Polish, South Africa Airways and TAP Portugal, for which retro-claim is viable for flights taken place up to 6 months prior to retro-claim request).
Any objections relating to Miles Account transactions should be notified to Aegean within the time set by each Star Alliance member-airline, as mentioned on the official Aegean website and specifically in the Miles&Bonus Section, otherwise they will be lost.
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FYI2:
https://en.aegeanair.com/conditions-...tions-notices/
What if Aegean is unable to resolve your complaint?
An Online Dispute Resolution platform (ODR platform) has been set up by the European Commission:
http://ec.europa.eu/consumers/odr/ which provides easy access to alternative dispute resolution (ADR). Please note, Aegean is not currently subscribed to an approved ADR scheme therefore neither the ODR platform nor any approved ADR providers will be able to accept your complaint. Should you wish to make a complaint in the United Kingdom, you can log your complaint with CAA’s Passenger Advice and Complaints Team (PACT) by completing the online complaint form via the CAA website:
www.caa.co.uk/passengercomplaints. Under the subtitle ‘How the CAA can Help’ you will need to click on the link ‘Refer your complaint to us’. You can then access the CAA’s consumer portal where you can submit your complaint to PACT. Should you wish to make a complaint in another jurisdiction, click here, for a list of relevant National Enforcement Bodies.
If Aegean is unable to resolve your complaint, you can log your complaint with a local complaints service, in the United Kingdom this is the CAA’s Passenger Advice and Complaints Team (PACT) by completing the online complaint form via the CAA website: caa.co.uk/passengercomplaints. Under the subtitle ‘How the CAA can Help’, you will need to click on the link ‘Refer your complaint to us’. You can then access the CAA’s consumer portal where you can submit your complaint to PACT. Should you wish to make a complaint in another jurisdiction, click here, for a list of relevant National Enforcement Bodies.
If court proceedings are necessary, Katten Muchin Rosenman UK LLP is authorised to accept service of court proceedings in England or Wales on behalf of Aegean. Under rule