Originally Posted by
Alex1986
Hi Ermi, thanks for the reply.
The issue is that Swiss do not reply. They do not decline, they just do not bother to reply. As this is going on for 6 months now, I am wondering, is there no SLA / deadline for airlines to reply in such cases?
I wouldn't normally recommend this for an M&B crediting issue but as it seems like LX are simply ignoring the message from A3, have you considered asking the Swiss Lurker on here if they can have a look at it? They'll probably say they can't help but at this stage, it seems worth a shot to me. Good luck!