FlyerTalk Forums - View Single Post - Article: How Sheraton lost its way and Marriott's plans to bring it back
Old Jun 25, 2018 | 3:43 pm
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Originally Posted by Mainline777
Interesting article from Skift about how the decline of Sheraton and Marriott's plans for the brand's future.

A few highlights:
  • Sheraton is Marriott's third-largest fee generator, so it's going to stay around (not surprising)
  • It tried to be a brand that appealed to everyone, but then didn't stand for anything (although I'd argue this is something that most of Marriott's brands non-legacy SPG brands also have a problem with)
  • Starwood didn't have the courage to kick out under-performing Sheratons, so the brand's image declined due to these bad properties (Marriott is changing this as 6,000 rooms have left Sheraton since 2016)
  • Marriott almost didn't buy Starwood because of Sheraton
  • Communal lobby space and a new room design is a key focus for Sheraton going forward
  • Marriott is positioning Sheraton between Delta and Marriott in their full-service brand spectrum
How does this relate to Starwood’s ’Sheraton 2020’ reinvigoration plan that was launched on 2015 ?

Does this latest “Marriott is going to ....” initiative add anything to this plan, or replace it completely ?

Aren’t, for example, the rooms that have exited the Sheraton brand since 2016 a result of the Starwood 2015 plan, rather than the Marriott 2018 plan ?
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