Originally Posted by
Rumples
...FAs were incredibly attentive, greeted each person in Business by name, and were extremely pleasant the entire flight. Then when about to land, the FA came by and gave me a note from the Pilot about being a loyal member and thanking me...
In my experience the pilot can set the tone and give direction in a way that in contagious to the other crew members. Not always, but I've seen it happen more than a few times. Sometimes this even manifests itself with a Captain buying the crew Starbucks (or Dunkin') before a flight. Gets everyone in a cheerful mood.